Cancellation and Refund Policy

PLEASE READ THIS POLICY CAREFULLY. BY ACCESSING OR USING JAI FINANCE (INDIA) LIMITED SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND YOU AGREE TO BE BOUND BY IT.

I. SCOPE

This Policy applies to all loans applied for or availed from Jai Finance (India) Limited through the PocketMitra app, website, or any Digital Lending App of a Lending Service Provider engaged by the Company

2. REFUND

1. If you are entitled to a refund, please contact our customer support team at service@pocketmitra.in to request a refund. Refund requests must be made within 3 days of payment.
2. Subject to inspection and verification of the refund claim, Jai Finance (India) Limited will initiate the refund process. The processing time for refunds may vary depending various factors. Jai Finance (India) Limited will provide an estimated timeline for refund processing upon approval.
3. Refunds will only be considered in cases where there is a clear and evident issue with the Loan availed and not be entertained if you change your mind after availing the Loan.

3. CANCELLATION

To cancel a service request, please contact Jai Finance (India) Limited customer support at service@pocketmitra.in. Cancellation requests will be reviewed and approved based on the specific circumstances of the transaction. Please note that cancellations are only permitted prior to the disbursement of the Loan.

4. REVIEW AND UPDATE

Jai Finance (India) Limited reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on the website. Customers are advised to review the policy periodically for any updates or changes.