JAI FINANCE (INDIA) LIMITED, a Company within the meaning of Companies Act, 2013, having registered office at 101, BAJORIA MARKET S.R.C.B.ROAD, FANCY BAZAR, Kamrup, GUWAHATI, Assam, India, 781001 (hereinafter shall be referred to as "Company" or "us" or "we"). For the purposes of this Privacy Policy (“Privacy Policy”) “you” and “your” shall mean you as a User of the App (“User”).
Jai Finance recognizes the importance of maintaining your privacy and is committed to protecting the privacy and security of your personal information. We value your privacy and appreciate your trust in us. This Policy describes how we collect, store, use, disclose, transfer and process your information for providing you the Services through the Company’s mobile application and website (“Platform”). You are advised to read the Privacy Policy carefully and accept the terms of this Privacy Policy before using the services offered by us. By accessing and using our Platform directly or indirectly, you signify that you have read, understood and agree to be bound by this Privacy Policy.
This policy shall be enforceable against you in the same manner as any other written agreement. Terms & Conditions and all capitalized terms under this policy that have not been specifically defined herein shall have the meaning as ascribed to it under the platform terms & conditions.

1. INFORMATION COLLECTED AND PURPOSE

We may collect, store, use, disclose, transfer and process your information as below:

Sl No.	Data Collected	Purpose
1	Personal Information: This may include but is not limited to full name, User ID, permanent and current address, email address, phone number, Permanent Account Number (PAN), Aadhaar card number, passport details, Voter ID card, date of birth, photograph.	To provide the services to You; to verify Your eligibility, enable communication, prevent fraud, for legal requirements
2	Financial Information: Income, employment status and details, credit history, bank account number and bank account data including E-Mandate/E-NACH, NEFT, IMPS and UPI ID details, bank statement, information and details of either credit or debit card, salary and income details.	To provide the services to You; to verify Your eligibility, prevent fraud, enable communication, for legal requirements
3	Demographic information: Age, gender, nationality, religion.	To verify Your eligibility, prevent fraud, enable communication, for marketing, for legal requirements
4	Device Information: Following registration, when you use the Services, we may gather data about your device, such as its name, model, region and language settings, unique device identifier, hardware and software details, status, and usage patterns. These data points—like its IMEI and serial number—are used for marketing purposes, account security, fraud prevention, and stability analysis of the Services.	For marketing purposes, account security, fraud prevention, and stability analysis of the Services.
5	Geolocation: We collect the location data from you through a specific explicit consent provided by you.	For automated risk assessments of loan applications, user-lending service security assurance, marketing campaigns, and loan application serviceability
6	App Data: We gather information about the installed apps on your device while you use the Services, such as the name of the application, the size of the application, and the time it took to install or update.	Credit risk analysis, fraud detection, application acceptance, free of any virus-ridden or non-Google trusted apps
7	SMS: With your explicit consent, we gather Financial SMS content, stored in your inbox. analysing SMS data. All SMS data will be encrypted by the application and uploaded to the server.	Analysis of the eligibility and applicability, track financial transactions, risk and fraud prevention.
8	Calendar: Access to your calender.	For reminders, collect event information, credit risk assessment
9	Usage data: We collect data about your interactions with our application Services during the usage of application. This includes data such as Service access times, logs of app Service crashes, etc.	For customer support, improve the usage experience, fraud risk analysis.
10	Storage: We need your explicit permission to access the storage on your device.	For Loan process, credit review, KYC process.
11	Camera and Microphone: Pursuant to your specific consent.	KYC process, Loan Process, user complaints and feedbacks
12	Contacts Information: We require reference contacts when using the services in order for us to check your credit and assist you with the loan application process.	Loan eligibility, credible reference, risk analysis.
13	Marketing and Communication records: Any communication with customer service including emails, call recordings, chat logs, information about promotions, surveys, campaigns, subscription or withdrawal from getting any marketing materials.	Marketing
14	Cookies: In some cases, there are certain types of cookies that may be collected without the explicit consent of the User if they are used only for technical or statistical purposes, not related to the personalization of advertising or tracking User’s behavior for marketing purposes. For example, these may be the following cookies: session cookies used to ensure the functioning of the Website and they are stored temporarily in the User's browser until the session is closed.	They can be used to store session state information such as User authorization; technical cookies (used to ensure the operation of the site and to perform technical functions, such as saving User preferences); analytical cookies (used to collect depersonalized statistical information about how Users interact with the Website, such as the number of visitors, time spent on pages, etc. This helps Website owners understand how to improve User experience).

We require your information for the following reasons, notwithstanding mentioned above:

i. For loan assessment and decision-making: We need to assess eligibility for the loan through the personal data provided by you. We use factors such as income, employment status, creditworthiness, etc. to determine whether to approve or deny the loan application.

ii. For verifying, validation and authentication: The personal data provided is verified and validated to ensure its accuracy and authenticity and for doing KYC evaluation and risk assessments. The data may be used to cross-check information with relevant authorities, verifying supporting documents to confirm the individual’s identity and other relevant details.

iii. Internal risk management: Personal data collected from you is used to evaluate the level of risk associated with lending of loans. This is necessary to improve our services, reduce fraud rates, build risk models, etc.

iv. For processing loan and transactions: We process the personal data collected from you is used to facilitate the processing and disbursement of approved loans. This will include activities such as creation of loan agreements, maintaining records of loan, availing credit facilities including initiating fund transfers, making repayments, etc.

v. For providing services and customer support: We need to communicate regarding loan application status, provide updates, and address any queries or concerns. The information also enables our lenders to provide customer support throughout the loan application process. We also use your Personal Information to market our products and services and to notify you about events, offers, sponsorships, marketing programmes and similar marketing campaigns.

vi. For marketing our products and services: We use your information to market our products and services and also to notify you about events, offers, sponsorships, marketing programmes and similar marketing campaigns. We may also process and analyse your information (including Sensitive Personal Information) to understand your usage trends and preferences, and to develop and market new products, services, features and functions to you based on the analysis conducted.

vii. For conducting research to improve our product and services: The information is used by us to research and gain insights into the latest market trends so that we can improve and develop technologies to support the products and services provided to you.

viii. Compliance with legal and regulatory requirements: The Personal data is processed to fulfill legal and regulatory obligations imposed on us, including but not limited to anti-money laundering (AML) and know your customer (KYC) requirements. This may involve sharing information with regulatory authorities or conducting necessary reporting.

We continuously collect data about you based on the goods and services we provide. This data will be used to deliver our services to you efficiently. If you do not allow us to collect the necessary information, we may be unable to provide our services effectively. By agreeing to this, you give us explicit permission to use the aforementioned data in accordance with this policy.

2. SHARING OF PERSONAL INFORMATION

We believe that your personal information should be treated with utmost confidence, and we take all reasonable measures to ensure that your personal information is disclosed and shared with third parties through secure methods. You explicitly provide your consent to sharing your Information (including Sensitive Personal Information) with third parties, its affiliates, and organizations in connection with services and products provided to you. We may share your personal information with following parties:

i. Credit Bureaus: We share your Personal Information with credit bureaus to obtain credit reports and assess your creditworthiness. This sharing is typically done to verify credit history, outstanding debts, payment behaviour, and credit scores.

ii. Verification Agencies: Personal data may be shared with third-party verification agencies or service providers to validate the accuracy and authenticity of the information provided in the loan application by you. This may include verifying employment details, income, identity, or other relevant data.

iii. Lending Service Providers and Third Party Service Providers: We may share personal information with our service providers and vendors for the purpose of providing services to You.

iv. Regulatory and Legal Compliance: Personal Information may be shared with regulatory authorities, government agencies, or law enforcement entities as required by applicable laws and regulations. This sharing is typically done to ensure compliance with legal and regulatory obligations.

Notwithstanding the above, we will not rent, sell or share You information and will not disclose to third parties or affiliates, unless:

i. it is in connection with disclosure to financial institutions and banks, in which case, the User hereby gives his express permission;

ii. it is in connection with the Services being rendered through the Platform;

iii. it is to help investigate, prevent or take action regarding unlawful and illegal activities; suspected fraud, potential threat to the safety or security of any person, violations of our Terms of Use, or as defence against legal claims;

iv. it is a case of special circumstances such as compliance with court orders, requests/order, notices from legal authorities or law enforcement agencies compel us to make such disclosure;

v. it forms part of the information we share with marketers and advertisers;

vi. it improves personalization, analysis and for offering new products/services.

In the event you are directed to a third-party website and if you choose to access them (or avail of such third party’s offerings), we will not be responsible for such third-party websites or applications.

3. DATA RETENTION:

We retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, compliance, accounting, or reporting requirements. We shall retain your data till required period to comply with legal and compliance obligations.

Further, you may exercise the following rights by sending us a mail over service@pocketmitra.in.

Sl No.	Rights provided to You	Details
1	Right to rectification	In the event that any personal data provided by you is inaccurate, incomplete or outdated then you shall have the right to provide us with the accurate, complete and up to date data and have us rectify such data.
2	Right to withdraw consent	You have the right to withdraw specific consents you have provided under this Policy. However, if you do so, you may not be able to access some of the features or Services.
3	Right to restrict disclosure to third parties	You have the right to request a restriction on the disclosure of your information to third parties. However, please note that such a restriction may prevent you from using our services.
4	Right to revoke consent	This allows you to withdraw consent previously granted for the collection of personal data. We will comply with such requests, subject to applicable laws and the terms of any loans sanctioned through the Platform. However, exercising this right may limit or hinder our ability to provide services to you.
5	Right to request deletion	You may request deletion of any data collected by us pursuant to this Privacy Policy by reaching out to us. However, this right is subject to any lawful requirements and exercising this right may limit or hinder our ability to provide services to you.

Post termination of your relationship, Jai Finance may continue to use your anonymized data aggregated or in combination with anonymized data of other users. We use this aggregated anonymized data for data analysis, profiling, and research purposes, for example to gain insights about our users and their profiles. We may keep your contact information along with your application details (if any) for fraud prevention purposes and for the exercise/ defence of a legal claim or for providing evidence in legal proceeding(s).

4. SECURITY BREACH

We at Jai Finance, are committed to providing you the utmost security and safeguarding of your personal data. We implement sufficient and reasonable security measures to protect your personal information from unauthorized access, use and disclosure. While we take every reasonable measure to protect your personal information, it is important for you to understand and fulfil your responsibilities as no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

This includes maintaining the confidentiality of your Account credentials, promptly reporting any suspicious activities, and adhering to the terms and conditions outlined in our Privacy Policy.

i. Your personal data can be accessed after you login to your Account through the Website/App. You are requested to not share your password and login ID with anyone as it can lead to data leakage. You can update the data such as your postal address, contact details, employment information from the Website/App.

ii. Your information is stored on our servers and we encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your personal details are safe as it is transmitted to us.

iii. We have restricted access to our database to a single IP address; external networks are unable to access it. In addition, the database provides quick data recovery in the event of data loss and includes several backup strategies. We defend against DDOS attacks on specific traffic by utilizing the fundamental DDOS protection capability offered by cloud vendors.

iv. The processing of data including the collection, usage, and sharing of your personal information by Jai Finance shall be in compliance with the applicable laws.

v. In the event of a security breach which is raised to us or comes to our knowledge, we will comply with all applicable laws and regulations, and take steps to make sure there is no further misuse of such information and may attempt to notify you electronically so that you can take appropriate steps.

5. REVIEW AND UPDATE

We reserve the right to change or update this Privacy Policy at any time. Such changes shall be effective immediately upon posting on this Platform. Your access and use of the Platform following any such change constitutes your agreement to follow and be bound by these Privacy Policy, as updated or modified. For this reason, we encourage you to review this Privacy Policy each time you access and use the Platform.

6. DISPUTE RESOLUTION

In the event of any dispute, difference or claim arising out of this Privacy Policy the same shall be settled in accordance with the laws of India through regular judicial process and the courts of Assam shall have exclusive jurisdiction.

7. GREIVANCE

If you have any questions about this Privacy Policy or concerns regarding your privacy, please feel free to contact us at service@pocketmitra.in.